Senior CRM Salesforce Business Analyst

A results-driven Senior CRM Salesforce Business Analyst with extensive experience leading digital transformation and CRM migration initiatives. Proven success in improving customer satisfaction, employee engagement, and financial outcomes through end-to-end project delivery, stakeholder alignment, and cross-functional collaboration.

Professional Summary
An accomplished management consultant specialized in CRM systems analysis, Salesforce platform enablement, and workshop facilitation. Skilled in conducting gap analysis, mapping business requirements, and aligning multi-level stakeholder needs. Recognized for supporting clients through key digital programs, driving technology adoption and user training. Adept at balancing strategic objectives with tactical execution to deliver scalable CRM solutions.

Technical Skills

• CRM Platforms: Salesforce
• Consulting Focus: Gap Analysis, Stakeholder Engagement, Workshop Facilitation
• Process Design: Business Requirements Gathering, Functional Documentation, Adoption Enablement
• Project Scope: Digital Transformation, CRM Migration

Projects of Interest

• Salesforce CRM Migration and Stakeholder Alignment and Gap Analysis and Functional Requirement Mapping
• Contract only

Location

United Kingdom

Language Proficiency

• English (Native)

Rates

Please call +44-20-4506-3614

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