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Contact center data and AI Architect
Jobs post
- India, Asia Location
- Negotiable Salary
- Cloud & Infrastructure Technology
- Contract Type
- Remote Workplace
RED Global - Contact center data and AI Architect - 6 Months + Ext Contract - Start ASAP
On behalf of our Global Key Partner, RED is currently looking for a Contact center data and AI Architect to join us.
Contract details:
Role: Contact center data and AI Architect
Duration: 12 Months + Extension
Start: ASAP
Location: Remote
Language: English
Job Description
t have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem
Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration
Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.
Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.
Collaborate with data architects to ensure reporting continuity and regulatory compliance.
Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS
Identify opportunities to enhance customer experience using AI-intent detection, virtual assistants, predictive routing, sentiment analysis, and more.
Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy.
Work closely with IT, customer service operations, business teams, and external CCaaS vendors
Participate in vendor evaluations and selection process for CCaaS and AI solutions
Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact
Reference
CR/127878_1752065475
Date
9 Jul 2025
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